Thank you for choosing BIBI SAKALIEVA! We strive to provide you with high-quality products that you’ll love. If you’re not completely satisfied with your purchase, you can return the item within 14 days for a full refund.
Conditions for Return
To be eligible for a return, the item must:
- Be in its original condition and packaging with all tags attached.
- Be unworn, unwashed, and undamaged.
- Be free from stains, odors, or signs of wear.
Note: We reserve the right to refuse returns that do not meet these conditions.
How to Return an Item
- Contact our customer service team at [email protected].
- We will provide you with instructions on how to return the item.
Return Shipping
- Return shipping costs are the responsibility of the customer.
- We recommend using a trackable shipping method to ensure the item arrives safely.
Refund Process
- Once we receive and inspect the returned item, we will process your refund within 14 business days.
- The refund will be issued to the original payment method.
Need Assistance?
If you have any questions or require further assistance, please feel free to contact us:
Email: [email protected]