Dear Valued Customer,

Thank you for choosing BIBI SAKALIEVA. We're thrilled to offer you our ready-to-wear collection.

Returns and Refunds:

We want you to love your BIBI SAKALIEVA purchase. If you're not completely satisfied, you can return your item within 14 days of receiving your order for a full refund.

To initiate a return, please get in touch with our customer service team at [email protected]

Conditions for Return:

The item must be returned in original condition and packaged with all tags attached.
The item must be unworn, unwashed, and free from damage, stains, or odours.
We reserve the right to refuse returns that do not meet these conditions.

Return Shipping:

The customer is responsible for return shipping costs. We recommend using a trackable shipping method.

Refund Process:

Once we receive and inspect your returned item, we will process your refund within 14 business days and issue it to the original payment method.

If you have any questions or need further assistance, please don't hesitate to contact our customer service team at
[email protected]

Thank you for shopping at BIBI SAKALIEVA!